After the post office reimburses you, you can then re-order if you wish. Simply fill out the claim form and attach a copy of your orginal receipt from Giddy Up Glamour. Post Office for reimbursement direct to you. Additionally if you still have not received the package after contacting your post office, you may file a claim with the U. This is not information we have access to.you will need to speak to them personally. They now have GPS locators on packages so they can see where the package was left. Occasionally they may also hold the package at your local post office for you to pick up. Many times your postal carrier has put the package by a door you don't normally use or possibly at a neighbors house. Postal Service reports that they have delivered your package but you have not received it, you need to contact your local post office with your tracking number. Then there's the type where the shipper scanned the package as delivered yet the customer says they didn't get the package. There's the type that the shipper actually acknowledges they lost and the claim is fairly simple. There's multiple types of lost packages though. With that said, we are here to assist in any way possible from any forms we need to complete or people we need to contact. Once a package is handed over to the post office, UPS or Fedex, it becomes a contract between you and the shipping company. That money goes to the shipping company, not in our pocket. Not very often but it happens.įirst, let's break down shipping. It is very important to make sure you type in the correct email address on your order so that our shipping notice and tracking information reaches you. Yes, our shipping department emails each customer when their package leaves our warehouse. If you chose Overnight Delivery, your package will come by FedEx or UPS and Saturday and Sunday are not business days. We are not able to guarantee Saturday delivery. We must receive your Overnight order by 2pm CST (preferably noon) to get it on current day's shipment. Yes it is costly as it basically assures your package a place on an airplane. Overnight Mail - this service this also guaranteed and is through FedEx. We are not able to guarantee Saturday delivery. We must receive your Express order by 2pm CST (preferably noon) to get it on current day's shipment. It is a 2 day service with a guarantee by the post office. It does come with a tracking number.Įxpress Mail - this service is guaranteed and also through the post office. It is a 2-3 day service from the time it leaves us, although the post office does not guarantee that time frame. Priority Mail - this service is offered though the post office. Exclusions: free shipping is not offered during our annual site wide sale (1/4/23-1/8/23). Orders with free shipping will go our using First Class mail or on occasion, FedEx or UPS. Contact us by email and we can give you an idea of our work load.įREE SHIPPING - Giddy Up Glamour offers free shipping on orders of $100 or more (excluding furniture). We ship five to six days a week but if for instance you order late on a Thursday, your order may not process until the following Monday or Tuesday, again depending on how many orders are ahead of you. If there are many customers ahead of you it may take a couple of days to get to your order, occasionally it make take additional days, especially when weekends and holidays are in the mix or we need to bring in an item from a storefront. We process orders in the order they are received. Most orders are shipped within 2-5 business days but it depends somewhat on which day of the week you order, what you are ordering and our order back log. It is best to email the office at LONG UNTIL I RECEIVE MY PACKAGE? If you are working on a certain time schedule, you may want to contact the online office and inquire as to how long processing is taking. Processing time depends on what you order, if the item is in stock or a custom item and our workload at the time you order. We process orders on a first come, first serve basis.
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